FAQ

Size Exchange

No stress, you can exchange your purchase for up to 100 days from the purchase date.

How do I exchange an item?

- Click on "My Account", sign in to access your order history, then click on "make an exchange or return" for the order concerned.

- Select the product(s) to be exchanged or returned, then confirm (or change) your delivery address and validate.

- Print the Request for Return page and include it in your package. If you do not have a printer, use a separate sheet of paper to specify the reference number of the exchange, which is indicated on the return form.

- Returned products must be in brand new condition, unworn (except to try them on) and in their original package. Swimwear must be returned in clean condition and with the protective hygiene strip and tags in place.

- Return the item(s) to the address indicated on the return form. You can return the items via registered mail (strongly recommended) or standard mail (not recommended as it cannot be tracked).

- The exchange will be processed upon receipt of your return package.

To expedite exchanges:

To expedite the exchange process, we suggest the following options:

1 - Notify us of the tracking number of the package you are returning. We will ship your new order without waiting for your return package.

2 - Immediate exchange: Place and pay for a new order. The order will be processed immediately. For faster delivery, you can choose express delivery.
When we receive your returned items, we will issue a full refund, including any shipping costs (those paid for your previous order).

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