In case it doesn't fit me or if I do not like an item, can I change it?
- Click on "My Account", sign in to access your order history, and then click on "Make an Exchange or Return" for the order concerned.
- Select the product(s) to be exchanged or returned, and then confirm (or change) your delivery address and validate.
- Print the "Request for Return" page and include it in your package. If you do not have a printer, use a separate sheet of paper to specify the reference number of the exchange, which is indicated on the return form.
- Returned products must be in a brand new condition, unworn (except to try them on) and in their original package. Swimwear must be returned in a clean condition and with the protective hygiene strip and tags in place.
- Return the item(s) to the address shown on the return form. You can return the items via registered mail (strongly recommended) or standard mail (not recommended as it cannot be tracked).
- The exchange will be processed upon receipt of your return package.
What is the deadline for exchanges?
No stress, you can exchange your purchase for up to 100 days from the purchase date.
To which address should I send the exchange to?
The address will be shown on the return form generated by the system.
We have returning address in the following countries: USA, France, Italy, Germany, Japan, Portugal, Canada, Poland, Australia, India and Brazil.
Am I responsible for shipping costs?
Yes, the returning fees are the client's responsibility; we pay to send you the new items.
I received the wrong size, what do I do now?
Please contact our Customer Services by email and provide photos of the product you have received.
Can I just change the top / bottom of the bikini?
This can be done if the bikini brand allows you to. To find out, go to the product page and see if buying different sizes for top and bottom can be done. If it is only possible to buy the bikini in one single size then it is not possible to exchange just one piece of the bikini set.
Is it possible to speed up the exchange?
Yes, we suggest the following options:
1 - Notify us of the tracking number of the package you are returning. We will ship your exchange order without waiting for your return package.
The exchanges orders are sent by registered mail. If you want them delivered by express shipping: Return your original order for a refund and place a new order.
2 - Immediate exchange: Place and pay for a new order. The order will be processed immediately. For faster delivery, you can choose express delivery.
When we receive your returned items, we will issue the refund.
I cannot create the exchange form, now what do I do?
It should be possible if the exchange period has not exceeded the 100 days. If you have any problems filling out the exchange form, please contact Customer Services.
